6. Complaints and Warranty
NV PLASTIGI fulfils its obligations with great care.
The Customer cannot invoke a warranty right if he was aware of the flaws at the time of purchase.
Except where deviating clauses apply, the articles ordered are only covered by the legal warranty obligation. Furthermore, the provisions concerning sales to consumers apply to the Customer as a consumer. Additional warranties may apply in accordance with the relevant terms and conditions, and are explicitly communicated.
At the delivery of the Products, the Customer or a third party appointed by the Customer, is obliged to inspect the Products immediately and closely for visible flaws and damage. If the Products or the delivery are affected by a visible flaw, and this is detectable externally by the recipient, he may file complaint concerning this. The Customer must report these complaints in writing, immediately, expressly, unequivocally and motivations and reasons, as quickly as possible and in any case within a period of fourteen (14) days from delivery, by registered letter to the address: NV PLASTIGI, Lenskensdijk 3, 2200 HERENTALS or by email to (email@example.com). It is the duty of the Customer to give an adequate statement of reasons in this communication. After this time, the Customer loses all of his rights in this matter.
Complaints relating to invisible flaws must also be reported in writing immediately, expressly, unequivocally, motivations and reasons, as quickly as possible and in any case within a period of fourteen (14) days from delivery, by registered letter to the address: NV PLASTIGI, Lenskensdijk 3, 2200 HERENTALS, or by email to (firstname.lastname@example.org). It is the duty of the Customer to give an adequate statement of reasons in this communication. After this time, the Customer loses all of his rights in this matter.
Flawed Products must be returned to NV PLASTIGI, always in their original condition, including their original packaging, manual, accessories and documentation, and always accompanied by the original invoice or valid proof of payment. Any failure to respect this obligation shall result in a proportionate reduction of any reimbursement. Products are always returned at the risk of the Customer, and the costs of this are for the account of the Customer. Products must be returned at latest within 14 calendar days of the communication.
The warranty does not cover damage caused by normal wear-and-tear, non-deliberate or deliberate changes made to the Products by the Customer, including injudicious or incorrect use, incorrect handling, neglect, failure to respect instructions or manual, poor maintenance or exposure to moisture, fire, earthquake and other external causes, force majeure, accident.
If the above conditions are met, the Customer is in the first place entitled to a repair free of charge or replacement as if the situation permits this. If the costs of repair are disproportionate, NV PLASTIGI reserves the right to replace the article or exchange it with a similar article. NV PLASTIGI is only obliged to reimburse the product if the repair or replacement fails to provide the same benefit to the Customer. Any sum ensuing from this can never exceed the sum invoiced to the Customer.