6. Complaints and Warranty
NV PLASTIGI fulfils its obligations with great care.
The Client cannot claim a right to guarantee if he was aware of the defects at the time of purchase.
Except where deviating clauses apply, the articles ordered are only covered by the legal warranty obligation.
Furthermore, the provisions concerning sales to consumers apply to the Customer as a consumer.
Additional warranties may apply in accordance with the relevant terms and conditions, and are explicitly communicated.
At the delivery of the Products, the Customer or a third party appointed by the Customer, is obliged to inspect the Products immediately and closely for visible flaws and damage.
If the Products or the delivery are affected by a visible flaw, and this is detectable externally by the recipient, he may file complaint concerning this.
The Customer must report these complaints in writing, immediately, expressly, unequivocally and motivations and reasons, as quickly as possible and in any case within a period of fourteen (14) days from delivery, by registered letter to the address: NV PLASTIGI, Lenskensdijk 3, 2200 HERENTALS or by email to (info@valiente.be).
It is the duty of the Client to provide sufficient reasons in this communication.
Thereafter the Client forfeits all rights in this matter.
Complaints relating to invisible flaws must also be reported in writing immediately, expressly, unequivocally, motivations and reasons, as quickly as possible and in any case within a period of fourteen (14) days from delivery, by registered letter to the address: NV PLASTIGI, Lenskensdijk 3, 2200 HERENTALS, or by email to (info@valiente.be).
It is the duty of the Client to provide sufficient reasons in this communication.
Thereafter the Client forfeits all rights in this matter.
Defective Products must always be returned to NV PLASTIGI in their original condition, including their original packaging, instruction manual, accessories and documentation, and always accompanied by the original invoice or a valid receipt.
Each failure to respect this obligation shall result in a corresponding reduction of any reimbursement.
Goods are always returned at the risk of the Client, and the costs of return shall be paid by the Client.
Products must be returned at latest within 14 calendar days of the communication
The warranty does not cover damage caused by normal wear-and-tear, non-deliberate or deliberate changes made to the Products by the Customer, including injudicious or incorrect use, incorrect handling, neglect, failure to respect instructions or manual, poor maintenance or exposure to moisture, fire, earthquake and other external causes, force majeure, accident.
If the above conditions are met, the Client shall first be entitled to a repair or replacement free of charge, as the situation allows.
If the costs of repair are disproportionate, NV PLASTIGI reserves the right to replace the article or exchange it with a similar article.
NV PLASTIGI is only obliged to reimburse the Client if a repair or replacement does not provide the same benefit for the Client.
Any sum ensuing from this can never exceed the amount invoiced to the Client.